Service Impairment

Tue, 10 Feb 2026 22:10:42 +0000

Feb 10, 22:10 UTC
Resolved - All services have recovered and have been operating without error since 22:00 UTC

Feb 10, 21:56 UTC
Monitoring - AWS has deployed a resolution to the CloudFront DNS issue and we are seeing increased request success rates. We will continue to monitor and update until systems have fully recovered.

Feb 10, 21:18 UTC
Update - We have determined that AWS is having CloudFront DNS resolution issues that are affecting new card registration. We will continue to monitor and provide updates.

Feb 10, 21:02 UTC
Update - We have identified the issue and are validating a fix

Feb 10, 20:21 UTC
Identified - We are currently addressing a disruption in our Electronic Benefit Transfer (EBT) transaction processing capabilities. Our technical team is actively working to rectify the situation.